Refund Policy
Effective Date: January 8, 2026
Overview
We want you to be satisfied with your purchases. This policy outlines the conditions under which refunds may be requested for virtual currency and items purchased in Trivia Frenzy.
Refund Options
You have two options to request a refund:
1. Request Through Us
Refund requests must be submitted within 14 days of purchaseRefunds are only available for unused virtual currency and itemsContact our support team with your transaction details2. Request Directly From Payment Provider
You may also request a refund directly through our payment providerVisit your receipt email and use the provided linkPaddle handles all payment processing and can process refunds according to their policies
Refund Eligibility
Refunds are only available for unused virtual currency and itemsIf you have already spent or used the purchased items, your refund request will be deniedWe reserve the right to investigate and deny refund requests that appear fraudulent or abusive
Refund Processing
Once a refund is approved and processed, all associated virtual currency and items will be immediately removed from your accountRefunds will be processed through the original payment method within 5-10 business days
Contact Us
For refund inquiries, please contact our support team via official contact channels.